Vendora OS — Terms of Service
Plain-English Summary (not a substitute for the terms below)
Vendora is your point of sale and business management system. There's no monthly fee and no long-term contract — you pay one card-processing rate, disclosed to you before you start, and you can leave whenever you want and take your data with you. You own your business data. We keep your system running and help you personally when something's wrong. In exchange, you use the system lawfully, keep your staff PINs secure, and handle the legal responsibilities of running your own store (taxes, age-restricted sales, your customers). The terms below make this precise.
1. Who We Are and What This Is
These Terms of Service ("Terms") are an agreement between Vendora OS LLC, a California limited liability company ("Vendora," "we," "us"), and the business that accepts them ("Merchant," "you"). They govern your use of the Vendora OS software platform — including the register/point of sale, kitchen display, floor and bar management, inventory and supplies, invoice processing, scheduling and time clock, loyalty and gift cards, marketing tools, reporting, and accounting features — together with related onboarding and support services (collectively, the "Service").
By clicking "I agree," creating or signing in to a Vendora account for your business, or using the Service, you accept these Terms. The person accepting represents that they own the business or are authorized to bind it.
2. Your Account
Vendora is provisioned for you — we set up your store, load your products or menu with you, and configure your settings ("white-glove onboarding"). You are responsible for:
- keeping sign-in credentials and staff PINs confidential and assigning appropriate roles to staff;
- everything done under your business's account by people you've given access to;
- promptly telling us if you believe an account or PIN has been compromised;
- the accuracy of the information you give us about your business.
3. Fees and Card Processing
No subscription. The Service carries no monthly software fee. Every feature is included.
One processing rate. Card transactions processed through the Service are charged at the rate disclosed to you in writing during onboarding (your "Pricing Disclosure"). The rate in your Pricing Disclosure is inclusive of interchange, network, and processing costs; Vendora charges no monthly minimums, statement fees, PCI fees, or gateway fees.
Rate changes. We may change your processing rate with at least thirty (30) days' written notice (email counts). If you don't accept a change, you may terminate before it takes effect.
Payment processing partner. Card processing is provided through our third-party payment processor and its sponsor bank. To accept cards you must also complete the processor's merchant application and accept its sub-merchant agreement, which governs settlement of your funds, reserves, and network rules. Your sales proceeds flow from the card networks through the processor directly to your bank account — Vendora is not a bank and does not hold your funds.
Chargebacks and refunds. Disputes, chargebacks, and refunds arising from your sales are your responsibility, including associated fees under the processor's agreement. We'll give you the tools and records to respond to disputes.
Optional surcharges. If you enable a customer-facing card surcharge in your settings, you are responsible for its legality and required disclosures in your jurisdiction.
Taxes. You are responsible for correctly configuring your sales tax rate(s) and for collecting, reporting, and remitting all taxes on your sales. Amounts we charge you are exclusive of taxes on our fees, which you are responsible for where applicable.
4. Hardware and Connectivity
Tablets, card readers, printers, and other devices are purchased by and belong to you unless we agree otherwise in writing. Card readers must be models we support. The Service requires internet access; a limited offline mode exists for cash sales, and card acceptance requires connectivity. We are not responsible for your internet service, power, or device failures.
5. Acceptable Use
You agree to use the Service only for lawful business purposes and not to: (a) use it to sell goods or services illegal in your jurisdiction, or in categories prohibited by the payment processor or card networks; (b) attempt to probe, breach, or reverse-engineer the Service; (c) resell or provide the Service to third parties; (d) use another merchant's data or attempt to access it; (e) interfere with the Service's operation. Compliance obligations that attach to your business — age-restricted sales (alcohol, tobacco, lottery), health codes, labor and wage law, receipt requirements — remain yours.
6. Your Data
You own your business data. Sales records, customers, inventory, schedules, financial records, and other data you or your staff enter or generate belong to you. You grant us the rights needed to host, process, back up, and display it in order to provide the Service, and to use it in aggregated or de-identified form (never identifying you or your customers) to operate and improve the product.
Your customers' data. As between you and Vendora, you are responsible for your relationship with your customers, including any consents needed for loyalty programs, receipts, and marketing messages you send through the Service.
Export and deletion. You may export your data (standard formats such as CSV) at any time from within the Service, and for thirty (30) days after termination on request. After that window we may delete your data, except records we must retain for legal, tax, or dispute purposes.
Backups. We maintain regular backups as part of operating the Service. Backups are for disaster recovery and do not extend the export window above.
7. Accounting, Payroll, and AI Features — Informational Only
The Service's reports, accounting views, ledger, payroll estimates, and tax-related figures are generated from your data for your convenience. They are not accounting, tax, or legal advice, and Vendora is not your accountant. Net-pay figures are estimates; filings and payments to tax authorities remain your responsibility (or your payroll provider's). Features that use artificial intelligence — such as scanning supplier invoices — can make mistakes; you are responsible for reviewing extracted data before relying on it.
8. Support and Service Levels
We provide personal onboarding and ongoing support during reasonable business hours at mateo@vendoraos.com. We work to keep the Service continuously available but do not guarantee uninterrupted operation; we may perform maintenance, and we'll aim to schedule disruptive maintenance outside common business hours.
9. Privacy
Our Privacy Policy at vendoraos.com/privacy explains what we collect and how we use it, and is part of these Terms.
10. Term, Termination, and Suspension
No contract term. These Terms apply from acceptance and continue until terminated. Either party may terminate at any time, for any reason, by written notice (email suffices). There are no termination fees.
Suspension. We may suspend or limit the Service immediately if: you materially breach these Terms; your use creates legal, security, or fraud risk; the payment processor requires it; or amounts you owe are unpaid. Where practical we'll notify you and give you a chance to fix the issue first.
Effect of termination. Card processing stops, and the data-export window in §6 applies. Sections that by nature survive (data, disclaimers, liability limits, indemnity, governing law) survive termination.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENDORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT DATA (INCLUDING AI-EXTRACTED DATA) WILL BE ACCURATE OR COMPLETE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (b) VENDORA'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (i) THE PROCESSING FEES RETAINED BY VENDORA FROM YOUR TRANSACTIONS IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (ii) FIVE HUNDRED DOLLARS ($500). THESE LIMITS DO NOT APPLY TO A PARTY'S FRAUD OR WILLFUL MISCONDUCT, OR TO YOUR PAYMENT OBLIGATIONS.
13. Indemnification
You will defend and indemnify Vendora against third-party claims arising from: your goods and services and their sale; your violation of law (including tax, labor, and age-restricted-sales obligations); your customer relationships and marketing; or your breach of these Terms — except to the extent caused by Vendora's own breach or misconduct.
14. Changes to These Terms
We may update these Terms from time to time. For material changes we'll give at least thirty (30) days' notice by email or in-app notice, and the new version applies from its effective date; your continued use after that date is acceptance. The current version will always be available at vendoraos.com/terms, and each acceptance is recorded with its version.
15. General
Governing law and venue. These Terms are governed by California law; exclusive venue is the state and federal courts in San Diego County, California (small-claims court where eligible). Entire agreement. These Terms, your Pricing Disclosure, the Privacy Policy, and the processor's sub-merchant agreement are the entire agreement and supersede prior discussions. If these Terms conflict with the processor's agreement regarding processing and settlement, the processor's agreement controls for those subjects. Assignment. You may not assign these Terms without our consent (except to a purchaser of your business with notice to us); we may assign to a successor of our business. Notices. Legal notices go to the email addresses on file; ours is mateo@vendoraos.com. Severability & waiver. Invalid provisions are severed; failure to enforce is not waiver. Force majeure. Neither party is liable for delays caused by events beyond reasonable control (outages of card networks, processors, or infrastructure providers included, provided we make reasonable efforts to restore service).
Questions about these Terms: mateo@vendoraos.com — Vendora OS LLC, San Diego, California